Photography: Cancellations, Safety, and Rescheduling

Cancellations:

• Photography services may be canceled up to 24 hours in advance of the reserved time.

• If the appointment is canceled with less than 24 hour’s notice, a fee of $25 will be assessed.

• An agent can cancel services at any time by going to CBVConnectU.com, and then clicking “My Scheduled Appointment.”

Rescheduling Due to Weather Conditions:

• A photography appointment may be canceled on the day of the photo shoot (at no charge) if it is due to weather conditions.

• The photo shoot must be canceled before the photographer arrives at the property.

• The photo shoot will be rescheduled by the photography department as schedule permits.

• If the agent and/or homeowner choose to have the photos done on a day with bad weather, there will be a $50 fee for exterior retakes on a sunny day. Retakes will be done on another day when photographers are in the area.

• Photo shoots will be canceled by the photographer in the event of severe weather.

Property Location:

• If the photographer has concerns about the quality of the road to access the property, he/she will attempt to contact the agent before canceling the shoot. Please be aware that photographers do not have vehicles equipped to access some non-paved/soft top roads. This may require the agent to meet the photographer and transport them to the property for the shoot, and a $50
fee will be incurred.

Photographer Safety Procedures:

• If photographers enter an area that he/she feels may be unsafe to exit their vehicle, then a photo will be taken of the front of the property from their vehicle. Photographer WILL NOT access a property with animals not contained. If the agent notifies the photographer in advance that there are pets in the home and they are “friendly,” they will then access the property. This is at the discretion of the photographer.

• If at any time the photographer does not feel safe, they will leave, no further attempt to access the property will be made and the agent will be notified. If an agent would like to accompany the photographer back to the property for photos, this will be at the discretion of the photographer and a $50 fee will be incurred.